Who we are
Our website address is: https://metamorphsoftech.com
We are committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, and disclose information when you interact with our AI-powered products and services.
1. Information We Collect
1.1 Personal Information / Account information
We may collect personal information that you voluntarily provide to us, such as your name, email address, and contact details when you sign up for our services or contact us for support.
1.2 Usage Data
We collect information automatically as you use our services, which may include IP address, device information, browser type, operating system, pages viewed, and actions taken within our platform.
1.3 Data Provided for AI Processing
To provide our AI services, you may submit content (e.g. audio) for processing. The data will only be used for providing the requested service unless you consent to its use for model improvement, research, or product enhancement.
1.4 Personal Data We Receive from Your Use of the Services
When you visit, use, or interact with the Services, we receive the following information about your visit, use, or interactions (“Technical Information”):
(i) Log Data: We collect information that your browser or device automatically sends when you use our Services. Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with our Services.
(ii) Usage Data: We collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, and your computer connection.
(iii) Device Information: We collect information about the device you use to access the Services, such as the name of the device, operating system, device identifiers, and browser you are using. Information collected may depend on the type of device you use and its settings.
(iv) Location Information: We may determine the general area from which your device accesses our Services based on information like its IP address for security reasons and to make your product experience better, for example to protect your account by detecting unusual login activity or to provide more accurate responses. In addition, some of our Services allow you to choose to provide more precise location information from your device, such as location.
(v) Information We Receive from Other Sources: We receive information from our trusted partners, such as security partners, to protect against fraud, abuse, and other security threats to our Services, and from marketing vendors who provide us with information about potential customers of our business services.
(vi) We also collect information from other sources, like information that is publicly available on the internet, to develop the models that power our Services.
2. How We Use Your Information
2.1 We use the collected information for purposes such as:
(i) Providing, improving, and personalizing our services
(ii) Ensuring security and preventing fraud
(iii) Communicating with you regarding updates, offers, and support
(iv) Analyzing usage to enhance service features and user experience
3. Data Sharing and Disclosure
3.1 We do not sell, lease, or trade your personal information. We may share data with third parties only in the following situations:
(i) Service Providers: We engage third-party service providers to assist in delivering our services, and they are required to maintain the confidentiality and security of your data.
(ii) Compliance with Laws: We may disclose information to comply with legal obligations or respond to lawful requests from government authorities.
(iii) Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred, with notice provided where required.
4. Data Security
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, and destruction. Security measures include encryption, access control, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
5.1 We’ll retain your Personal Data for only as long as we need in order to provide our Services to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations. How long we retain Personal Data will depend on a number of factors, such as:
(i) Our purpose for processing the data (such as whether we need to retain the data to provide our Services);
(ii) The amount, nature, and sensitivity of the information.
(iii) The potential risk of harm from unauthorized use or disclosure.
(iv) Any legal requirements that we are subject to.
6. Your Rights and Choices
6.1 Depending on where you live, you may have certain statutory rights in relation to your Personal Data. For example, you may have the right to:
(i) Access your Personal Data and information relating to how it is processed. (ii) Delete your Personal Data from our records. (iii) Update or correct your Personal Data. (iv) Transfer your Personal Data to a third party (right to data portability). (v) Restrict how we process your Personal Data. (vi) Withdraw your consent—where we rely on consent as the legal basis for processing at any time. (vii) Object to how we process your Personal Data. (viii) Lodge a complaint with your local data protection authority.
7. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected information from a child under 13, we will delete it. We will investigate any notification and, if appropriate, delete the Personal Data from our systems. Users under 18 must have permission from their parents or guardian to use our Services.
8. Security.
8.1 We implement commercially reasonable technical, administrative, and organizational measures designed to protect Personal Data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you provide to the Services. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third-party websites.
8.2 We do not “sell” Personal Data or “share” Personal Data for cross-contextual behavioral advertising, and we do not process Personal Data for “targeted advertising” purposes (as those terms are defined under state privacy laws). We also do not process sensitive Personal Data for the purposes of inferring characteristics about a consumer.
8.3 Exercising Your Rights. You can exercise privacy rights described in this section by submitting a request through info@metamorphsoftech.com
8.4 Verification. In order to protect your Personal Data from unauthorized access, change, or deletion, we may require you to verify your credentials before you can submit a request to know, correct, or delete Personal Data. If you do not have an account with us, or if we suspect fraudulent or malicious activity, we may ask you to provide additional Personal Data for verification. If we cannot verify your identity, we will not be able to honor your request.
9. International Data Transfers
As we operate globally, your data may be transferred to, and processed in, countries other than your own. We ensure adequate protections are in place, complying with applicable legal requirements for international transfers.
10. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will notify you of any significant changes and update the “Last Updated” date. Continued use of our services signifies acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
MetamorphSoftech
Email: info@metamorphsoftech.com
This Privacy Policy provides a transparent overview of our practices regarding data collection, usage, and your rights. Please review it carefully to understand our commitment to protecting your privacy.